Customer Reviews (532)
  • Customer Reviews

(532)
4.7218045112781954
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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54% of reviewers recommend this product

Performance
It's my new "everyday" shoe - by , Jun 06, 2016
1/ 5 Stars
I love my new Chaco's! I get compliments on them every time I wear them.

It's my new "everyday" shoe

Jun 06, 2016
I love my new Chaco's! I get compliments on them every time I wear them.
Chacos's reply

Judging from the love you're giving us, we bet you meant to give us more than 1 star! Thanks for the great feedback!

Not what I customized - by , Jul 13, 2016
1/ 5 Stars
Designs should be clear

Not what I customized

Jul 13, 2016
Designs should be clear
Chacos's reply

Not sure what happened here, but are very willing to help! Give us a shout at 888.211.9211 option 2. Thank you.

disappointed - by , Aug 01, 2016
1/ 5 Stars
I was so excited when I ordered these sandals. I thought it was great that I could design them to go with almost any outfit. However, I wore them one day and they killed me feet. They rubbed a raw spot on my toe and left two blisters on the bottom of my foot. I'm very disappointed that I spent so much money on them.

disappointed

Aug 01, 2016
I was so excited when I ordered these sandals. I thought it was great that I could design them to go with almost any outfit. However, I wore them one day and they killed me feet. They rubbed a raw spot on my toe and left two blisters on the bottom of my foot. I'm very disappointed that I spent so much money on them.
Chacos's reply

What we usually recommend is to break your feet into the sandals at a slower pace by wearing a few hours at a time if you have sensitive feet, but sometimes, considering we are all unique, not everything will work for everybody. Please feel free to reach out to the team at 888.211.1908. We would be happy to help however we can. Thank you.

They look beautiful but.. - by , Jun 12, 2018
1/ 5 Stars
I went for a walk and it gave me blisters right by the heel riser to both of my feet. I'm so bummed out because they look really pretty and I wanted them as my summer shoe.

They look beautiful but..

Jun 12, 2018
I went for a walk and it gave me blisters right by the heel riser to both of my feet. I'm so bummed out because they look really pretty and I wanted them as my summer shoe.
Chacos's reply

We do recommend taking some time to break your feet into the sandals. Give the team a ring at 888.211.1908 if we can help.

So disappointed - by , Aug 12, 2019
1/ 5 Stars
I made a pair of custom chacos a year ago. They came out super cute. Now less tHan a year later the most rugged version of their soles is already worn through. My left Chaco completely split in half. I don't do much else besides walk on pavement they have not been worn for anything rugged. I spent $130 and they barely lasted a year!! I've had flip flops last longer. I am so disappointed.

So disappointed

Aug 12, 2019
I made a pair of custom chacos a year ago. They came out super cute. Now less tHan a year later the most rugged version of their soles is already worn through. My left Chaco completely split in half. I don't do much else besides walk on pavement they have not been worn for anything rugged. I spent $130 and they barely lasted a year!! I've had flip flops last longer. I am so disappointed.
Chacos's reply

Bummer! Please give our ReChaco team a call at 888-211-9211 ext 2 and they can totally help out.

Wanted to love it. - by , Sep 06, 2019
1/ 5 Stars
I was so excited to custom make a sandal but I really should have bought a regular one I could return first to check fit because the fit was WAY off. It wasn't too big or too small, it fit my foot, but the instep was too far forward to fit the arch of my foot. I could not get the straps adjusted well enough and they were at once too loose and also cut into my toes. I just put them away and and chalk it up to lesson learned. I'll see if I can donate them to our local domestic violence shelter.

Wanted to love it.

Sep 06, 2019
I was so excited to custom make a sandal but I really should have bought a regular one I could return first to check fit because the fit was WAY off. It wasn't too big or too small, it fit my foot, but the instep was too far forward to fit the arch of my foot. I could not get the straps adjusted well enough and they were at once too loose and also cut into my toes. I just put them away and and chalk it up to lesson learned. I'll see if I can donate them to our local domestic violence shelter.
Chacos's reply

Bummer. We appreciate your feedback and will definitely pass this info along. If we can help in any way, please give us a shout at 888.211.1908. Thank you!

Size may differ from your old shoe from 10 years ago and straps are too big - by , Dec 01, 2016
2/ 5 Stars
I ordered the shoe size 10 because my current shoe is a 9 however when i went to the store my 9 in women's from 13 years ago matched the now size 10 shoes. the only problem i have is that the length and the width of the shoe fit me perfect there was too much strap length and it never hugged my fee t like they use too.

Size may differ from your old shoe from 10 years ago and straps are too big

Dec 01, 2016
I ordered the shoe size 10 because my current shoe is a 9 however when i went to the store my 9 in women's from 13 years ago matched the now size 10 shoes. the only problem i have is that the length and the width of the shoe fit me perfect there was too much strap length and it never hugged my fee t like they use too.
Color not true to sample - by , Jun 27, 2017
2/ 5 Stars
The pink came very very bright. almost neon. my review on the computer showed a subtle pink that matched identically to the pink of the pattern i chose on the main straps.

Color not true to sample

Jun 27, 2017
The pink came very very bright. almost neon. my review on the computer showed a subtle pink that matched identically to the pink of the pattern i chose on the main straps.
Chacos's reply

Please feel free to give us a call at 888.211.9211 option 2. We'd be happy to help. Thank you.

Not made properly - by , Jun 27, 2017
2/ 5 Stars
Have a pair size 8 same model from store. Fit great!! The customized ordered pair the straps are too long and do not tighten properly like the other pair I have so they do not fit properly. Very unhappy with this due to the high cost for customizing

Not made properly

Jun 27, 2017
Have a pair size 8 same model from store. Fit great!! The customized ordered pair the straps are too long and do not tighten properly like the other pair I have so they do not fit properly. Very unhappy with this due to the high cost for customizing
Chacos's reply

Please give the team a call at 888.211.9211 option 2. We'd be happy to help. Thank you.

Sizing is off. Try a standard before making a custom, so you can return it - by , Aug 03, 2017
2/ 5 Stars
I was looking for a really comfortable, versatile sandal - whatever the cost, I just wanted my feet to be happy. I heard quite a bit about Chacos and thought that they'd be perfect. Not caring for the design colors available, I chose to custom design. It was super easy and I really appreciated how easy the website was to navigate. Knowing that I couldn't return a custom order, I was very careful to choose the correct size. I measured my foot, asked people that had them, read the reviews and even messaged Chaco support to be sure I was selecting the right size. I'm a 5-1/2 or 6, depending on manufacturer. Though reviews recommended sizing down, the sales rep directed me to go with the larger size. I figured he would know and did so. I waited and was so excited for my custom design just to find that they don't fit. They're too long at the toe, and too narrow on the sides. They rub and actually hurt my feet. Now I'm stuck with really expensive sandals that I won't wear and can't return. Even if I were to try anf sell them, no one would pay full price when they could just get new ones themselves. I'm very disappointed.

Sizing is off. Try a standard before making a custom, so you can return it

Aug 03, 2017
I was looking for a really comfortable, versatile sandal - whatever the cost, I just wanted my feet to be happy. I heard quite a bit about Chacos and thought that they'd be perfect. Not caring for the design colors available, I chose to custom design. It was super easy and I really appreciated how easy the website was to navigate. Knowing that I couldn't return a custom order, I was very careful to choose the correct size. I measured my foot, asked people that had them, read the reviews and even messaged Chaco support to be sure I was selecting the right size. I'm a 5-1/2 or 6, depending on manufacturer. Though reviews recommended sizing down, the sales rep directed me to go with the larger size. I figured he would know and did so. I waited and was so excited for my custom design just to find that they don't fit. They're too long at the toe, and too narrow on the sides. They rub and actually hurt my feet. Now I'm stuck with really expensive sandals that I won't wear and can't return. Even if I were to try anf sell them, no one would pay full price when they could just get new ones themselves. I'm very disappointed.
Chacos's reply

Please give our team a call at 888.211.9211 and select option 2. Thank you.