Returns & Exchanges

We are taking precautions in our call centers and distribution centers to ensure the health and safety of our employees. As a result, we are experiencing longer customer service wait times and returns processing. Our priority is to assist you as quickly and safely as possible. We thank you for your business and appreciate your patience.

Looking for your order?

Check order status

Need to return an order?

Start a return or exchange

Contact us

If you have questions, comments or feedback, our customer service team is here to help! Please contact us by phone, live chat or mail.

Chacos.com Customer Service

(888) 211-1908 Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET
1400 Industries Road
Richmond, IN 47374

MyChacos Custom & ReChaco Repairs

(888) 211-9211 ext. 2 Monday-Friday 9am-5pm ET

Returns & Exchanges

We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Exchanges are always free - complete the fields below and follow the instructions to receive return/exchange documents and shipping label.

Start Your Return

Notes

Please return item(s) in the original packaging. Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund.

MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211.

The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-888-211-1908.

Damaged or Defective Product

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Broken or damaged laces, lace retention devices and worn soles
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window
  • Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please call us (888) 211-1908.