Returns & Exchanges
We will gladly accept your return of UNWORN merchandise (excluding MyChacos custom sandals/accessories) within 30 days from the date of purchase. Complete the fields below and follow the instructions to receive returns documentation and a shipping label.
Enter your Order ID, Last Name or Email Address, and Zip Code here
Please return item(s) in the original packaging. Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund.
MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211.
The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-888-211-1908.
Damaged or Defective Product
If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by phone at 888-211-1908. We will work with you to expedite the replacement or refund of your item.