Returns & Exchanges

We will gladly accept your return of UNWORN merchandise (excluding MyChacos custom sandals/accessories) within 30 days from the date of purchase. Complete the fields below and follow the instructions to receive returns documentation and a shipping label.


Please return item(s) in the original packaging. Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund.

MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211.

The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-888-211-1908.

Damaged or Defective Product

If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by phone at 888-211-1908. We will work with you to expedite the replacement or refund of your item.