Shipping Information

Holiday Shipping Cutoffs:

Order by 12/14 11:59 PM EST with Standard Shipping to get gifts by 12/24

Order by 12/20 11:59 PM EST with Express Shipping to get gifts by 12/24

Order by 12/21 11:59 PM EST with Rush Shipping to get gifts by 12/24

Shipping Charges

Order Total Standard Express Rush
$1.00 - $49 $5.00 $15.00 $30.00
$49.01 - $120 FREE $15.00 $30.00
$120+ FREE $15.00 $30.00

Shipping to Alaska an Hawaii

Shipping Method Shipping Costs Estimated Delivery
Express $25.00 2-4 business days
(Mon-Fri delivery)

Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule.

Shipping to Military Post Offices

Shipping Method Shipping Costs Estimated Delivery
Second Day Air-
Only Method Available
(USPS Delivery)
Free** 10-20 business days

Chacos.com ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses.

*FREE STANDARD SHIPPING ON ORDERS $49+: Offer valid for standard shipping to the 48 contiguous United States with any purchase of at least $49 at chacos.com. Additional charges apply for orders shipped to Alaska and Hawaii. Not valid on Chaco ProDeal orders, purchases of gift cards or e-cards, prior purchases, purchases at retail stores, purchases on other websites, or express or rush shipping. Qualifying MyChacos Custom orders will ship standard delivery after production. Additional restrictions may apply.

**FREE EXPRESS SHIPPING ON ORDERS $120+: Valid for express shipping to the 48 contiguous United States with any purchase of at least $120 at chacos.com. No code required. Must select the Express Shipping option at checkout. Additional charges apply for orders shipped to Alaska and Hawaii. Applies to orders placed on Chacos.com and does not apply to Chacos Prodeal, previous purchases or ReChaco Repair orders. US orders only. MyChacos custom orders will ship express after they are produced.

Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and rush.

Contact us

Chat

Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)

11/24 - Thanksgiving Day - Closed
11/25 - Black Friday - 8am-10pm ET
11/28 - Cyber Monday - 8am-10pm ET
12/24 - Christmas Eve - 9am-5pm ET
12/25 - Christmas Day - Closed
12/26 - Christmas Day Company Observed - Closed
12/31 - New Year's Eve - 9am-5pm ET
1/1 - New Year's Day - Closed
1/2 - New Year's Day Company Observed - Closed

Phone

(888) 211-1908
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

11/24 - Thanksgiving Day - Closed
11/25 - Black Friday - 8am-10pm ET
11/28 - Cyber Monday - 8am-10pm ET
12/24 - Christmas Eve - 9am-5pm ET
12/25 - Christmas Day - Closed
12/26 - Christmas Day Company Observed - Closed
12/31 - New Year's Eve - 9am-5pm ET
1/1 - New Year's Day - Closed
1/2 - New Year's Day Company Observed - Closed

Location

Chacos.com Customer Service
1400 Industries Road
Richmond, IN 47374