Shipping Methods & Charges
Shipments within the continental U.S.
| Shipping Method | Shipping Costs | Estimated Delivery |
|
Standard
|
Free*
(Orders $49 and over)
$5.00
(Orders under $49)
|
2–6 business days
(Mon-Fri delivery)
|
|
Express
|
Free**
(Orders $120 and over)
$15.00
(Orders under $120)
|
2–3 business days
(Mon-Fri delivery)
|
|
Rush
|
$30.00
|
1–3 business days
(Mon-Fri delivery)
|
All orders within the Continental U.S. are shipped via FedEx. Shipping details and tracking information will be delivered by email once you place your order.
MyChacos custom orders will ship Express after they are produced, which is currently estimated within 3-4 weeks from order submission.
MyChacos custom orders will ship Express after they are produced, which is currently estimated within 3-4 weeks from order submission.
Shipments to Alaska and Hawaii
| Shipping Method | Shipping Costs | Estimated Delivery |
|
Express
|
$25.00
|
2–4 business days
(Mon-Fri delivery)
|
Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule.
Shipping to U.S. Military Post Offices
| Shipping Method | Shipping Costs | Estimated Delivery |
|
Second Day Air -
(USPS Delivery)
Only Method Available |
Free**
|
10–20 business days
|
*FREE STANDARD SHIPPING ON ORDERS $49+: Offer valid for standard shipping to the 48 contiguous United States with any purchase of at least $49 at chacos.com. Additional charges apply for orders shipped to Alaska and Hawaii. Not valid on Chaco ProDeal orders, purchases of gift cards or e-cards, prior purchases, purchases at retail stores, purchases on other websites, or express or rush shipping. Qualifying MyChacos Custom orders will ship standard delivery after production. Additional restrictions may apply.
**FREE EXPRESS SHIPPING ON ORDERS $120+: Valid for express shipping to the 48 contiguous United States with any purchase of at least $120 at chacos.com. No code required. Must select the Express Shipping option at checkout. Additional charges apply for orders shipped to Alaska, Hawaii, Puerto Rico, and US Virgin Islands. Applies to orders placed on Chacos.com and does not apply to Chacos Prodeal, previous purchases or ReChaco Repair orders. US orders only. MyChacos custom orders will ship express after they are produced.
Important: Certain locations may require additional time in transit depending upon your delivery schedule.
**FREE EXPRESS SHIPPING ON ORDERS $120+: Valid for express shipping to the 48 contiguous United States with any purchase of at least $120 at chacos.com. No code required. Must select the Express Shipping option at checkout. Additional charges apply for orders shipped to Alaska, Hawaii, Puerto Rico, and US Virgin Islands. Applies to orders placed on Chacos.com and does not apply to Chacos Prodeal, previous purchases or ReChaco Repair orders. US orders only. MyChacos custom orders will ship express after they are produced.
Important: Certain locations may require additional time in transit depending upon your delivery schedule.
Order Processing
Orders are packed only on regular business days (Monday through Friday), with the exception of the following holidays:
Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and rush.
Memorial Day
Thanksgiving
Christmas Day
Thanksgiving
Christmas Day
Independence Day
Day after Thanksgiving
New Year's Eve
Day after Thanksgiving
New Year's Eve
Labor Day
Christmas Eve
New Year's Day
Christmas Eve
New Year's Day
Shipping Restrictions
Chacos.com ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses.
*Please Note: Estimated delivery times include order processing and packing time required (typically 24–48 hours) plus shipment time required. These are only estimates.
*Please Note: Estimated delivery times include order processing and packing time required (typically 24–48 hours) plus shipment time required. These are only estimates.
Contact us
Chat
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
Phone
888-211-1908
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET
11/27 Black Friday 8am-10pm ET
11/30 Cyber Monday 8am-10pm ET
12/24 Christmas Eve 8am-5pm ET
12/31 New Year’s Eve 8am-5pm ET
Location
Chacos.com Customer Service
1400 Industries Road
Richmond, IN 47374