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Chaco Guide Center

Most Asked Questions

When will I receive a refund?

Returns will be refunded to the original card used to purchase the items(s).

Please note: A return shipping charge of $5.00 will be deducted from your refund. Please allow two weeks for your return to be processed.

You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

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Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)

  • 11/25 Thanksgiving Day Closed
  • 11/26 Black Friday 8am-10pm ET
  • 11/29 Cyber Monday 8am-10pm ET
  • 12/24 Christmas Eve Closed
  • 12/25 Christmas Day Closed
  • 12/31 New Year's Eve Closed
  • 1/1 New Year's Day Closed

Phone

1-888-211-1908
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

  • 11/25 Thanksgiving Day Closed
  • 11/26 Black Friday 8am-10pm ET
  • 11/29 Cyber Monday 8am-10pm ET
  • 12/24 Christmas Eve Closed
  • 12/25 Christmas Day Closed
  • 12/31 New Year's Eve Closed
  • 1/1 New Year's Day Closed

Location

chacos.com Customer Service
1400 Industries Road
Richmond, IN 47374