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Chaco Guide Center

Most Asked Questions

When will I receive a refund?

Returns will be refunded to the original card used to purchase the items(s).

Please note: Please allow two weeks for your return to be processed.

You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

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Contact us


Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)


Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

Location Customer Service
9300 Courtland Dr NE
Rockford, MI 49341