Customer Reviews (57)
  • Customer Reviews

(57)
4.4035087719298245
Rating Breakdown
Rating Breakdown
5 Star
(rsSummary.count)
4 Star
(rsSummary.count)
3 Star
(rsSummary.count)
2 Star
(rsSummary.count)
1 Star
(rsSummary.count)

0% of reviewers recommend this product

Performance
No size 5 - by , Oct 16, 2019
1/ 5 Stars
It’s bummer that you decided to not make this boot in a size 5.

No size 5

Oct 16, 2019
It’s bummer that you decided to not make this boot in a size 5.
Chacos's reply

Thanks for your feedback Sarah! We'll totally forward that along to product development.

Too big with a weird and misplaced arch - by , Oct 11, 2019
2/ 5 Stars
I really, really, really wanted to like these. I love the Chacos I've had for over ten years, and figured these would be just as comfortable. I got the same size I've always worn in Chacos (and pretty much every other shoe) -- a 9 -- but they're way bigger and looser than I expected. They might fit if I wore a *really* thick sock with them, but even then, the arch is a strange shape and in a weird place, and the heel is wide and slips when I walk. I wish it were just a size issue -- I love the look of these and it would have been great if a simple size exchange solved the problem. Unfortunately, I don't think a 1/2 or full size down is going to make much of a difference in terms of the comfortableness of the boot and it being worth the price tag. Sadly, I'm returning them and going back to square A in my search of the perfect "black, waterproof chelsea boot". =(

Too big with a weird and misplaced arch

Oct 11, 2019
I really, really, really wanted to like these. I love the Chacos I've had for over ten years, and figured these would be just as comfortable. I got the same size I've always worn in Chacos (and pretty much every other shoe) -- a 9 -- but they're way bigger and looser than I expected. They might fit if I wore a *really* thick sock with them, but even then, the arch is a strange shape and in a weird place, and the heel is wide and slips when I walk. I wish it were just a size issue -- I love the look of these and it would have been great if a simple size exchange solved the problem. Unfortunately, I don't think a 1/2 or full size down is going to make much of a difference in terms of the comfortableness of the boot and it being worth the price tag. Sadly, I'm returning them and going back to square A in my search of the perfect "black, waterproof chelsea boot". =(
Chacos's reply

Very sorry to hear that! We appreciate your feedback and we'll pass that info along.

Dissapointed - by , Dec 29, 2019
2/ 5 Stars
The booties are very comfortable and they are truly waterproof. However the skin seems to be INCREDIBLY cheap. One light touch and the leather is scratched forever. Then I walked with them in snow (shallow, city snow) for half an hour and when they dried they looked like I had been viciously kicking rocks with them for a week - the toes are a completely different color due to the scratch marks. I will use them to walk the dog on bad weather days but they look embarrassing to wear anywhere else. If chaco had a proper customer service policy I would have returned them, but conveniently they only take unworn products. Go figure.

Dissapointed

Dec 29, 2019
The booties are very comfortable and they are truly waterproof. However the skin seems to be INCREDIBLY cheap. One light touch and the leather is scratched forever. Then I walked with them in snow (shallow, city snow) for half an hour and when they dried they looked like I had been viciously kicking rocks with them for a week - the toes are a completely different color due to the scratch marks. I will use them to walk the dog on bad weather days but they look embarrassing to wear anywhere else. If chaco had a proper customer service policy I would have returned them, but conveniently they only take unworn products. Go figure.
Chacos's reply

Thanks for your feedback. We're sorry to hear that these weren't what you expected. These are made to have a worn look to them. We appreciate your feedback and we'll pass that info along.

Soles coming apart - by , Sep 10, 2020
2/ 5 Stars
I really loved these boots but after about a month of wear they rubber sole on one toe started splitting apart. I took them in to the store and they were sent out and repaired by the company, but after a few more weeks it started happening again on both boots. I gave them two stars rather than one because I loved the look and comfort so much. They have a lot of arch support and they are roomy as others say, but I found that after a few days my feet became very used to both features. I had no problem with the waterproofing. These cost too much to be falling apart like that.

Soles coming apart

Sep 10, 2020
I really loved these boots but after about a month of wear they rubber sole on one toe started splitting apart. I took them in to the store and they were sent out and repaired by the company, but after a few more weeks it started happening again on both boots. I gave them two stars rather than one because I loved the look and comfort so much. They have a lot of arch support and they are roomy as others say, but I found that after a few days my feet became very used to both features. I had no problem with the waterproofing. These cost too much to be falling apart like that.
Chacos's reply

We suggest you complete the defective product form found on our website. Go to the bottom of the page and click on the link "Contact Us." On the next page under "Most Asked Questions," click on the question, "How do I return a defective item?" This will take you to the defective product form. If you have questions, do not hesitate to contact us at 888-211-1908.

So close to perfection - by , Sep 24, 2019
3/ 5 Stars
These boots are exactly what I have been looking for and was so excited to find Chaco carrying them. The boot felt very loose despite ordering my normal size with the brand and the sole hit my arch in a painful way that I haven’t experienced before with Chacos. I was determined to break them in and over a few days that were more comfortable. However, after walking through wet grass, the leather isn’t waterproof. Still love them but disappointed by the price point considering they aren’t waterproof or even resistant.

So close to perfection

Sep 24, 2019
These boots are exactly what I have been looking for and was so excited to find Chaco carrying them. The boot felt very loose despite ordering my normal size with the brand and the sole hit my arch in a painful way that I haven’t experienced before with Chacos. I was determined to break them in and over a few days that were more comfortable. However, after walking through wet grass, the leather isn’t waterproof. Still love them but disappointed by the price point considering they aren’t waterproof or even resistant.
Chacos's reply

We are bummed to hear about this, but we have totally got your back, and your feet! Please give us a shout at 888.211.1908. We got you! Thanks!

Like the look and thickness of rubber sole. - by , Oct 01, 2019
3/ 5 Stars
Uncertain about comfortability; when walking around in home, boots have a rigid feel that perhaps an insole may remedy. Likely I will be returning boot for another style.

Like the look and thickness of rubber sole.

Oct 01, 2019
Uncertain about comfortability; when walking around in home, boots have a rigid feel that perhaps an insole may remedy. Likely I will be returning boot for another style.
Chacos's reply

Bummer. We appreciate your feedback and will definitely pass this info along. If we can help in any way, please give us a shout at 888.211.1908. Thank you!

Too Narrow - by , Oct 07, 2019
3/ 5 Stars
The arch support in these is great, but very narrow on top of my foot.

Too Narrow

Oct 07, 2019
The arch support in these is great, but very narrow on top of my foot.
Chacos's reply

We appreciate your feedback and we'll pass that info along.

I wanted to love these boots - by , Nov 13, 2019
3/ 5 Stars
I ordered these boots because I live in my chaco sandals in warmer weather. They were so cute and the arch works great with my feet. I wanted to love them. However, the heel was too wide and my heel kept slipping in the boot. I think if the ankle was a little tighter, this wouldn't be as much of an issue, but I could not wear them.

I wanted to love these boots

Nov 13, 2019
I ordered these boots because I live in my chaco sandals in warmer weather. They were so cute and the arch works great with my feet. I wanted to love them. However, the heel was too wide and my heel kept slipping in the boot. I think if the ankle was a little tighter, this wouldn't be as much of an issue, but I could not wear them.
Chacos's reply

Sorry to hear that these didn't work out well! Please feel free to give us a call at 888-211-1908 and we'd be happy to help find a style for you!

Look great, but sizing runs small - by , Dec 30, 2019
3/ 5 Stars
Purchased these as a gift but when I gave them to the recipient, unfortunately they were to small. She has never worn a larger size in any of her shoes, so these obviously do run small.

Look great, but sizing runs small

Dec 30, 2019
Purchased these as a gift but when I gave them to the recipient, unfortunately they were to small. She has never worn a larger size in any of her shoes, so these obviously do run small.
Chacos's reply

We're sorry to hear that these didn't work out! Please give us a call at, 888-211-1908 if we can help find a size that works!

Looks great fits weird - by , Dec 31, 2019
3/ 5 Stars
I have been waiting and waiting for the black version to be back in stock. As soon as they were I ordered them and I was so excited. But I got them and I typically wear a 9.5 but they are so big on me! I tried to exchange the size but now black is sold out and not even on the site anymore, poor me. I recommend these 100% but order a half or even full size smaller than typically and I hope everyone else has better luck than me.

Looks great fits weird

Dec 31, 2019
I have been waiting and waiting for the black version to be back in stock. As soon as they were I ordered them and I was so excited. But I got them and I typically wear a 9.5 but they are so big on me! I tried to exchange the size but now black is sold out and not even on the site anymore, poor me. I recommend these 100% but order a half or even full size smaller than typically and I hope everyone else has better luck than me.
Chacos's reply

We're sorry to hear that! Please give our customer service team a call at 888-211-1908 if we can help!