Contact Us

We currently offer the following ways to contact us

Monday – Friday, 8am – 9pm ET
Saturday – Sunday, 9am – 6pm
1400 Industries Road
Richmond, IN 47374
Phone: 1-888-211-1908
Monday – Friday, 9am –5pm EST
Phone: 1-888-211-9211 ext. 2
General Inquiry Form *required field
Defective Product Form *required field
Order Return Form *required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211 or

Order Status/Change Order Form *required field
Return Status Form *required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include 1 comparable replacement style from our website.
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