Customer Reviews (35)
  • Customer Reviews

(35)
3.771428571428572
Rating Breakdown
Rating Breakdown
5 Star
(rsSummary.count)
4 Star
(rsSummary.count)
3 Star
(rsSummary.count)
2 Star
(rsSummary.count)
1 Star
(rsSummary.count)

6% of reviewers recommend this product

Performance
Not the same quality - by , Oct 28, 2020
2/ 5 Stars
I decided to get my dog a new leash/collar combo because her other one had lasted so long and held up very nicely. This one came in and my husband and I immediately noticed it was not the quality, but decided we would try it. The threads started to pull almost immediately. Overall, not happy with this purchase, but gave it more than one start because of how good our old one is.

Not the same quality

Oct 28, 2020
I decided to get my dog a new leash/collar combo because her other one had lasted so long and held up very nicely. This one came in and my husband and I immediately noticed it was not the quality, but decided we would try it. The threads started to pull almost immediately. Overall, not happy with this purchase, but gave it more than one start because of how good our old one is.
Chacos's reply

Please feel free to give the team at call at 888-211-1908. We’d be happy to help!

Great leash - by , Oct 09, 2020
5/ 5 Stars
Love the hands free option with the waist buckle.

Great leash

Oct 09, 2020
Love the hands free option with the waist buckle.
Chacos's reply

Thanks for that high praise!

Quality changed - by , Sep 23, 2020
3/ 5 Stars
We have two golden retrievers and last year bought a leash from Chaco for our older golden that we loved. The quality was fantastic, sturdy, durable and customizing it was fun. We got a puppy recently and he’s finally big enough for a regular leash so we decided to purchase another chaco leash for him. The leash was beautiful but such a different quality than the one we purchased last year. It’s flimsy and very soft fabric and not sturdy like the original one. They are two different patterns so not sure if that’s why they are so different but I wish the one we just purchased matched the quality and durability of the one we purchased last year.

Quality changed

Sep 23, 2020
We have two golden retrievers and last year bought a leash from Chaco for our older golden that we loved. The quality was fantastic, sturdy, durable and customizing it was fun. We got a puppy recently and he’s finally big enough for a regular leash so we decided to purchase another chaco leash for him. The leash was beautiful but such a different quality than the one we purchased last year. It’s flimsy and very soft fabric and not sturdy like the original one. They are two different patterns so not sure if that’s why they are so different but I wish the one we just purchased matched the quality and durability of the one we purchased last year.
Chacos's reply

Thanks for your feedback. So sorry to hear that. Please feel free to give us a call at 888-211-9211 ext 2 if we can help.

Great leash! - by , Sep 15, 2020
5/ 5 Stars
Just added another dog to our family, so this is our second Chaco leash. High quality! Love the colors! Also nice that the buckle can be adjusted for different family members to walk our dog.

Great leash!

Sep 15, 2020
Just added another dog to our family, so this is our second Chaco leash. High quality! Love the colors! Also nice that the buckle can be adjusted for different family members to walk our dog.
Chacos's reply

Wonderful!

Looks and feels amazing, but too long - by , Aug 31, 2020
3/ 5 Stars
I absolutely love the way this custom leash looks! Seriously, I LOVE how it came out. However, it is 2+ feet longer than I wish it was. Also, there is this an extra grip/handle down by the collar clip (so you can keep the dog on a short leash), but it's hard to get your hand into when the dog is pulling the leash tight.

Looks and feels amazing, but too long

Aug 31, 2020
I absolutely love the way this custom leash looks! Seriously, I LOVE how it came out. However, it is 2+ feet longer than I wish it was. Also, there is this an extra grip/handle down by the collar clip (so you can keep the dog on a short leash), but it's hard to get your hand into when the dog is pulling the leash tight.
Chacos's reply

Thank you for your feedback, Dan.

Very disappointed with this Chaco experience - by , Aug 14, 2020
2/ 5 Stars
I was so excited to purchase my dog a leash and collar from Chaco's after wearing their shoes for years! However, I was SO disappointed when I received my order today and the leash and collar came as a totally different color than advertised. Unfortunately, it was a custom order and now I can't return it after waiting for it for weeks. Super disappointed with this Chaco experience.

Very disappointed with this Chaco experience

Aug 14, 2020
I was so excited to purchase my dog a leash and collar from Chaco's after wearing their shoes for years! However, I was SO disappointed when I received my order today and the leash and collar came as a totally different color than advertised. Unfortunately, it was a custom order and now I can't return it after waiting for it for weeks. Super disappointed with this Chaco experience.
Chacos's reply

Thank you for your feedback. We are sorry to hear that the color was not what you expected.

Nice leash with neat features - by , Jul 24, 2020
5/ 5 Stars
I purchased this leash to coordinate with my dog’s new custom collar. In addition to expected quality, it has two features that I’m really enjoying: 1. The owner end loop is adjustable so it can be sized for the owner’s hand or looped around the waist (great for those who run with their dogs). 2. The dog end of the leash has a fixed loop ~6” long near the clasp that can be used to comfortably secure the dog near its owner. This is particularly helpful when the dog gets excited by something while walking or on trails with mountain bikers or horses.

Nice leash with neat features

Jul 24, 2020
I purchased this leash to coordinate with my dog’s new custom collar. In addition to expected quality, it has two features that I’m really enjoying: 1. The owner end loop is adjustable so it can be sized for the owner’s hand or looped around the waist (great for those who run with their dogs). 2. The dog end of the leash has a fixed loop ~6” long near the clasp that can be used to comfortably secure the dog near its owner. This is particularly helpful when the dog gets excited by something while walking or on trails with mountain bikers or horses.
Chacos's reply

We hope you enjoy some great walks together!

Great product - by , Jul 16, 2020
5/ 5 Stars
Ordered a leash to match the collar my friend got for my new dog and I love the leash.

Great product

Jul 16, 2020
Ordered a leash to match the collar my friend got for my new dog and I love the leash.
Chacos's reply

Nice! We're happy to hear that! Thank you for the awesome 5 Stars!

Amazing no hands leash! - by , Jul 08, 2020
5/ 5 Stars
I made our pup Esther a collar on the Chacos site and loved the pattern + the quality was great so I thought I would make a matching leash! The clip is adjustable so u can make a hand loop or clip it around ur waist. I’ve never had a leash before that attaches to the waist and was worried Esther would misbehave with it but its seriously the best purchase I’ve made in a while. She has stoped pulling me and now pays more attention to me on our walks/runs too. So she loves the leash, I love the leash, highly recommend.

Amazing no hands leash!

Jul 08, 2020
I made our pup Esther a collar on the Chacos site and loved the pattern + the quality was great so I thought I would make a matching leash! The clip is adjustable so u can make a hand loop or clip it around ur waist. I’ve never had a leash before that attaches to the waist and was worried Esther would misbehave with it but its seriously the best purchase I’ve made in a while. She has stoped pulling me and now pays more attention to me on our walks/runs too. So she loves the leash, I love the leash, highly recommend.
Chacos's reply

Great to hear! We hope Esther continues to enjoy! Thank you for being part of our Chaco Nation.

It's alright. At least it matches the collar. - by , Jul 03, 2020
3/ 5 Stars
These are just not as study or rugged feeling as I was expecting. I guess I thought it would feel similar to the sandals material in texture and strength but it does not. I'm afraid my dogs will make short work if these. The matching collars look good though. Might sound silly, but I wish these had come with instructions for adjusting the strap. The customizable accessories just don't seem to be up to the same par as the custom sandals

It's alright. At least it matches the collar.

Jul 03, 2020
These are just not as study or rugged feeling as I was expecting. I guess I thought it would feel similar to the sandals material in texture and strength but it does not. I'm afraid my dogs will make short work if these. The matching collars look good though. Might sound silly, but I wish these had come with instructions for adjusting the strap. The customizable accessories just don't seem to be up to the same par as the custom sandals
Chacos's reply

We appreciate your experience with these. We're sorry you weren't a fan of the quality of them.