Ratings & Reviews (12)
(12)
3.5
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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17% of reviewers recommend this product

Performance
Leash good for walking a well trained dog around the block - by , Oct 04, 2018
3/ 5 Stars
I got the pineapple patten leash and matching collar for my pup and was very excited when I received it! It looked great in person and I got lots of compliments. The only down side to this leash is the durability. My puppy nibbled on it for a few minutes when I wasn’t looking(as puppies do!) and caused a tear about a fourth of the way through. I’ve continued to use it but as my puppy as grown the tear has too and I don’t trust using the leash anymore. I reached out to chaco’s customer support and asked if they could repair it or if there was anything we could work out. Sadly their response was nothing could be done and now I’m out a leash. I still love it but I would be very careful with it around a puppy or outside on trails where it could drag on the ground or rocks.

Leash good for walking a well trained dog around the block

Oct 04, 2018
I got the pineapple patten leash and matching collar for my pup and was very excited when I received it! It looked great in person and I got lots of compliments. The only down side to this leash is the durability. My puppy nibbled on it for a few minutes when I wasn’t looking(as puppies do!) and caused a tear about a fourth of the way through. I’ve continued to use it but as my puppy as grown the tear has too and I don’t trust using the leash anymore. I reached out to chaco’s customer support and asked if they could repair it or if there was anything we could work out. Sadly their response was nothing could be done and now I’m out a leash. I still love it but I would be very careful with it around a puppy or outside on trails where it could drag on the ground or rocks.
Beautiful leash - by , Aug 25, 2018
5/ 5 Stars
Matches the collar and my sandals perfectly.

Beautiful leash

Aug 25, 2018
Matches the collar and my sandals perfectly.
Love this leash - by , Aug 22, 2018
4/ 5 Stars
Pattern is really cool, and custom color selections came out as expected. Puppy is teething and was able to out small holes in some areas so its not completely chew proof as I had hoped but the its more aesthetic damage than structural - so still holding up great! Belt option is a nice addition too. Would buy again.

Love this leash

Aug 22, 2018
Pattern is really cool, and custom color selections came out as expected. Puppy is teething and was able to out small holes in some areas so its not completely chew proof as I had hoped but the its more aesthetic damage than structural - so still holding up great! Belt option is a nice addition too. Would buy again.
Chacos's reply

Thanks for the feedback!

Great leash - buying second one after years of loving the first one - by , Jun 10, 2018
5/ 5 Stars
I am replacing the same exact leash we've had for 6 years now. The old one is just really worn and finally the plastic buckle has broken. Six years of daily use isn't bad! Initially I bought this from REI (who no longer carries them) with high hopes of running with my dog, but honestly we've used the buckled loop at the end primarily (1) as a hand grip and (2) to keep our pup tied off if we need to run inside a store or if we bring her out with us to breweries. One mistake we made was letting a couple of knots in the leash form and over time get so tight that we couldn't really undo them. We love the leash overall though - sturdy, pretty, reasonably priced, and practical.

Great leash - buying second one after years of loving the first one

Jun 10, 2018
I am replacing the same exact leash we've had for 6 years now. The old one is just really worn and finally the plastic buckle has broken. Six years of daily use isn't bad! Initially I bought this from REI (who no longer carries them) with high hopes of running with my dog, but honestly we've used the buckled loop at the end primarily (1) as a hand grip and (2) to keep our pup tied off if we need to run inside a store or if we bring her out with us to breweries. One mistake we made was letting a couple of knots in the leash form and over time get so tight that we couldn't really undo them. We love the leash overall though - sturdy, pretty, reasonably priced, and practical.
Broke very fast - by , Jun 10, 2018
2/ 5 Stars
I loved this leash until about the 5th time I used it. The first time my dog pulled against it the buckle snapped in half and now the leash is usless. Very disapointed that I spent money on something that lasted a week. I saw the negative reveiws and ignored them because I normally love chaco, but I will stick to the shoes.

Broke very fast

Jun 10, 2018
I loved this leash until about the 5th time I used it. The first time my dog pulled against it the buckle snapped in half and now the leash is usless. Very disapointed that I spent money on something that lasted a week. I saw the negative reveiws and ignored them because I normally love chaco, but I will stick to the shoes.
Chacos's reply

Give us a call at 888.211.9211. We will do all we can to help. Thank you.

Cheaply made and not comfortable - by , Mar 29, 2018
2/ 5 Stars
I don't like my leash at all. I bought it because it had cactuses on it to match the collar. I thought that because it was Chaco it would be good but it's so uncomfortable to use. There is no handle to slip your hand in to simply walk a dog and if you try to make the hole smaller to put around your wrist it's simply way too long of a leash. There is just no comfortable way to use it. Sure it can go around your waist but not everyone wants a leash around their waist all the time. The clasp seems cheap as well. Not as strong as my other leashes I've gotten at pet stores. $25 later and I have an unusable leash. I will never buy one again, lesson learned.

Cheaply made and not comfortable

Mar 29, 2018
I don't like my leash at all. I bought it because it had cactuses on it to match the collar. I thought that because it was Chaco it would be good but it's so uncomfortable to use. There is no handle to slip your hand in to simply walk a dog and if you try to make the hole smaller to put around your wrist it's simply way too long of a leash. There is just no comfortable way to use it. Sure it can go around your waist but not everyone wants a leash around their waist all the time. The clasp seems cheap as well. Not as strong as my other leashes I've gotten at pet stores. $25 later and I have an unusable leash. I will never buy one again, lesson learned.
Chacos's reply

We're bummed to hear about your experience with this leash. Give the team a ring at 888.211.1908, we are here to help!

Great leash - by , Mar 14, 2018
4/ 5 Stars
This is my second Chaco leash. Great quality. Four stars because this leash is shorter than my first one. The shorter length makes it running more difficult because the dog is closer to my stride.

Great leash

Mar 14, 2018
This is my second Chaco leash. Great quality. Four stars because this leash is shorter than my first one. The shorter length makes it running more difficult because the dog is closer to my stride.
Great, however... - by , Mar 01, 2018
3/ 5 Stars
I LOVE my Chacos, so I wanted my pup to get in on the fun. The ability to customize the dog leash and dog collar is super neat. Both products are great, however, I’m not please with the print I chose. I chose the Patriotic print and it appeared to be red, white and navy blue online. I received a dog leash and dog collar that are both red, white and royal blue. It just was a little deceiving. I have reached out to customer service looking for how we could remedy the situation and have not heard back. That is the only reason why I am rating this product as a “3.” I’m not super impressed that they haven’t gotten back to me.

Great, however...

Mar 01, 2018
I LOVE my Chacos, so I wanted my pup to get in on the fun. The ability to customize the dog leash and dog collar is super neat. Both products are great, however, I’m not please with the print I chose. I chose the Patriotic print and it appeared to be red, white and navy blue online. I received a dog leash and dog collar that are both red, white and royal blue. It just was a little deceiving. I have reached out to customer service looking for how we could remedy the situation and have not heard back. That is the only reason why I am rating this product as a “3.” I’m not super impressed that they haven’t gotten back to me.
Chacos's reply

Did you give us a call? If not please do so at 888.211.9211 option 2. We are happy to help! Thank you.

Just ok. - by , Dec 28, 2017
2/ 5 Stars
I received the customized dog leash, but in the wrong color. I attempted to contact customer service and was transferred numerous times and put on hold. I never spoke to an agent and still have the wrong product.

Just ok.

Dec 28, 2017
I received the customized dog leash, but in the wrong color. I attempted to contact customer service and was transferred numerous times and put on hold. I never spoke to an agent and still have the wrong product.
Chacos's reply

We apologized for missing the mark here, but we would love the opportunity to help. Please give us a call directly at 888.211.9211 option 2. Thank you.

Leash - by , Aug 10, 2017
2/ 5 Stars
I did not like the material of this at all. I have ordered chaco collars and leashes before they have always felt very sturdy, however these feel cheap. I feel like I spent more money on these than I have on the generic ones. I have never been disappointed with Chaco till now.

Leash

Aug 10, 2017
I did not like the material of this at all. I have ordered chaco collars and leashes before they have always felt very sturdy, however these feel cheap. I feel like I spent more money on these than I have on the generic ones. I have never been disappointed with Chaco till now.
Chacos's reply

Please feel free to reach out to us at 888.211.1908. We'd be happy to do all we can to help.