Customer Reviews (188)
  • Customer Reviews

(188)
4.25531914893617
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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3% of reviewers recommend this product

Performance
the buckle is completely useless and slides open every time my dog is on a leash - by , Jun 01, 2017
1/ 5 Stars
I was actually really disappointed in the design of the collar. The buckle doesn't actually do much, it doesn't separate the two sides of the collar like a normal (functional) one it's mainly used for adjustment purposes which actually is its downfall. Every time my dog pulls even a little bit the buckle slides on the collar as if I'm going to adjust it. Long story short it's super annoying to have to slide it back all the time. Sucks because I love Chaco and I like the strap design but it's just not functional and I wouldn't recommend it.

the buckle is completely useless and slides open every time my dog is on a leash

Jun 01, 2017
I was actually really disappointed in the design of the collar. The buckle doesn't actually do much, it doesn't separate the two sides of the collar like a normal (functional) one it's mainly used for adjustment purposes which actually is its downfall. Every time my dog pulls even a little bit the buckle slides on the collar as if I'm going to adjust it. Long story short it's super annoying to have to slide it back all the time. Sucks because I love Chaco and I like the strap design but it's just not functional and I wouldn't recommend it.
Chacos's reply

Give us a shout. 888.211.1908. We are happy to help.

Custom Collars - by , Jan 22, 2018
1/ 5 Stars
We were all excited about ordering the custom collars until they were delivered. We ordered a total of three collars with only one of them being the quality you would or we had expected from Chaco. Two of the collars are super thin cheap material like a $3 collar you would purchase at Walmart and they were $30.00 each. The medium collar is exactly what I would have expected from Chaco. It is exactly like the quality thick material collar you would purchase at your vet or a high end store. Both of the other 2 collars, the large and the small, are already starting to Fray and come apart after 2 weeks use.

Custom Collars

Jan 22, 2018
We were all excited about ordering the custom collars until they were delivered. We ordered a total of three collars with only one of them being the quality you would or we had expected from Chaco. Two of the collars are super thin cheap material like a $3 collar you would purchase at Walmart and they were $30.00 each. The medium collar is exactly what I would have expected from Chaco. It is exactly like the quality thick material collar you would purchase at your vet or a high end store. Both of the other 2 collars, the large and the small, are already starting to Fray and come apart after 2 weeks use.
Chacos's reply

Please reach out to us at 888.211.9211 option 2. We would be happy to do all we can to help. Thank you.

Not Pleased - by , Feb 25, 2018
1/ 5 Stars
I was so excited at the idea of a custom collar, but so disappointed at the finished product. The clasp was decent but the actual webbing to the collar was thin and after a week of usage the colors had already started to fade and there is some fraying on the edges. Not what I was expecting or hoping for :(

Not Pleased

Feb 25, 2018
I was so excited at the idea of a custom collar, but so disappointed at the finished product. The clasp was decent but the actual webbing to the collar was thin and after a week of usage the colors had already started to fade and there is some fraying on the edges. Not what I was expecting or hoping for :(
Chacos's reply

Please give us a call at 888.211.9211. We would love the opportunity to help.

Very poor quality - by , Mar 02, 2018
1/ 5 Stars
I was very disappointed in the quality of the material. It is super thin and flimsy and had already started wearing out after a couple of wears. Would not recommend.

Very poor quality

Mar 02, 2018
I was very disappointed in the quality of the material. It is super thin and flimsy and had already started wearing out after a couple of wears. Would not recommend.
Chacos's reply

We would love the opportunity to help. Please give us a call at 888.211.9211 option 2. Thank you.

Do not buy this collar - by , Jun 02, 2018
1/ 5 Stars
I bought this collar (medium with NPS pattern) for my dog and after a few months of use the pattern had pulls in it and it started popping open if my dog pulled against it at all. I contacted Chaco and they promptly replaced the collar, but unfortunately the second collar has popped open as well. I'm really disappointed in this product and will be seeking a refund.

Do not buy this collar

Jun 02, 2018
I bought this collar (medium with NPS pattern) for my dog and after a few months of use the pattern had pulls in it and it started popping open if my dog pulled against it at all. I contacted Chaco and they promptly replaced the collar, but unfortunately the second collar has popped open as well. I'm really disappointed in this product and will be seeking a refund.
Chacos's reply

We stand behind our products and would love to know more about what is happening here. Please feel free to give the team a call at 888.211.1908. Thank you.

Trash - by , Dec 05, 2018
1/ 5 Stars
We have a gentle and mild mannered medium sized mutt of about 25#, who, like many, scratches at his neck sometimes, which destroyed this collar the same day it arrived. I’d try to get a refund but they are not offered on customs.

Trash

Dec 05, 2018
We have a gentle and mild mannered medium sized mutt of about 25#, who, like many, scratches at his neck sometimes, which destroyed this collar the same day it arrived. I’d try to get a refund but they are not offered on customs.
Chacos's reply

We'd love the opportunity to look into this. Give us a call at 888.211.9211. Thank you.

Poor quality, frayed easily - by , Dec 08, 2018
1/ 5 Stars
I love all of the Chaco products I've purchased in the past from sandals to dog leashes and other collars. But the fabric on the custom dog collars we just purchased for our mutt did not meet the high quality we expect from Chaco. Just by feel the fabric was not as durable as their other nylon webbing and when we put it on our dog her scratches frayed the collar within the first day of ownership. Very disappointed.

Poor quality, frayed easily

Dec 08, 2018
I love all of the Chaco products I've purchased in the past from sandals to dog leashes and other collars. But the fabric on the custom dog collars we just purchased for our mutt did not meet the high quality we expect from Chaco. Just by feel the fabric was not as durable as their other nylon webbing and when we put it on our dog her scratches frayed the collar within the first day of ownership. Very disappointed.
Chacos's reply

We're bummed to hear about your experience with this collar. Give the team a ring at 888.211.1908, we are here to help!

Great designs but not durable - by , Jun 26, 2019
1/ 5 Stars
The collar I ordered looked great. Its very lightweight and comfortable. However the material is not the sturdy sandal strap material that I expected. More of a soft woven material that in only 1 week has started fraying from my dogs normal activities including just a handful of hikes and visits to the dog park. Would've expected more from Chaco as a brand. Looked great when it got here and now it looks raggedy and old.

Great designs but not durable

Jun 26, 2019
The collar I ordered looked great. Its very lightweight and comfortable. However the material is not the sturdy sandal strap material that I expected. More of a soft woven material that in only 1 week has started fraying from my dogs normal activities including just a handful of hikes and visits to the dog park. Would've expected more from Chaco as a brand. Looked great when it got here and now it looks raggedy and old.
Chacos's reply

We stand behind our products and we would love the opportunity to help. Please visit our ‘Contact Us’ page and fill out the Defective Product Form to start a warranty claim. If you need any assistance with the form give the team a call at 888.211.1908. Thank you!

Put together wrong - by , Jun 06, 2020
1/ 5 Stars
So excited about this custom dog collar. Waited weeks to receive it. Open the box and it's embroidered on the wrong side so almost none of the pattern is showing. Highly disappointed.

Put together wrong

Jun 06, 2020
So excited about this custom dog collar. Waited weeks to receive it. Open the box and it's embroidered on the wrong side so almost none of the pattern is showing. Highly disappointed.
Chacos's reply

We're bummed to hear about your experience with the collar. Give the team a ring at 888.211.1908. We are here to help!

Poor quality - by , Jun 21, 2020
1/ 5 Stars
The custom embroidery on this collar started unraveling about one month after purchase. Three months later and there is one letter in my dogs name remaining. The material is very thin and started stretching out after about three months. Not worth the money.

Poor quality

Jun 21, 2020
The custom embroidery on this collar started unraveling about one month after purchase. Three months later and there is one letter in my dogs name remaining. The material is very thin and started stretching out after about three months. Not worth the money.
Chacos's reply

We're so sorry this didn't work out for you and your furry friend. We’d be happy to take a look. Please give us a call at 888-211-1908. We are here to help!