Customer Reviews (188)
  • Customer Reviews

(188)
4.25531914893617
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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3% of reviewers recommend this product

Performance
Beautiful design but not durable :( - by , Jul 09, 2020
3/ 5 Stars
I want to start off saying that this is the most beautiful dog collar I have ever seen. It was just as pretty in person as it was online. However, the threading has come undone all over the collar. My dog is not typically rough on his collars either. I am so in love with this collar but I wish it could be more durable.

Beautiful design but not durable :(

Jul 09, 2020
I want to start off saying that this is the most beautiful dog collar I have ever seen. It was just as pretty in person as it was online. However, the threading has come undone all over the collar. My dog is not typically rough on his collars either. I am so in love with this collar but I wish it could be more durable.
Chacos's reply

We're bummed to hear about your experience with these. Have you reached out to us yet about it? Please give us a call at 888-211-1908. We are here to help!

Very Bright and Pretty Big - by , Jul 08, 2020
3/ 5 Stars
The color I got was way brighter than I saw in the photos. I thought that the colors would be dominated by orange and grey, and therefore much more 'masculine'. However, the hot pink/coral and white are more dominate colors of the collar. Thankfully, it still looks good with his fur! The collar is also massive! I think I will have someone with a sewing machine resize it for me! My dog is 65 lbs, so I got a large collar, but that size is really meant for a St. Bernard or something. Even when adjusted to a the smallest size, it's big. I will keep it, but I probably won't recommend it to friends.

Very Bright and Pretty Big

Jul 08, 2020
The color I got was way brighter than I saw in the photos. I thought that the colors would be dominated by orange and grey, and therefore much more 'masculine'. However, the hot pink/coral and white are more dominate colors of the collar. Thankfully, it still looks good with his fur! The collar is also massive! I think I will have someone with a sewing machine resize it for me! My dog is 65 lbs, so I got a large collar, but that size is really meant for a St. Bernard or something. Even when adjusted to a the smallest size, it's big. I will keep it, but I probably won't recommend it to friends.
Chacos's reply

Please feel free to give the team at call at 888-211-1908. We’d be happy to help!

My dog loves it!!!! - by , Jul 03, 2020
5/ 5 Stars
Collar was just what I ordered. It was so fun to pick out the webbing, stitching and of course the buckle. Thank you

My dog loves it!!!!

Jul 03, 2020
Collar was just what I ordered. It was so fun to pick out the webbing, stitching and of course the buckle. Thank you
Chacos's reply

Nothing beats a product that is uniquely yours!

Collar is a hit! - by , Jul 03, 2020
5/ 5 Stars
This is my second Chacos collar for the pup and it didn't disappoint! Durable and fits perfectly!

Collar is a hit!

Jul 03, 2020
This is my second Chacos collar for the pup and it didn't disappoint! Durable and fits perfectly!
Chacos's reply

Nice!! So glad the puppers approves! šŸ¶

Cool custom designed dog collar! - by , Jul 01, 2020
5/ 5 Stars
After 8 years of near constant use, one of the plastic snap tabs on our dog's original Chaco collar snapped off, which was partly my fault. Although the collar still snapped closed ok, I figured it was time to get a new collar and being able to custom design a collar seemed like a great idea. Very happy with the final result--it looks like it the online design and feels sturdy and well made.

Cool custom designed dog collar!

Jul 01, 2020
After 8 years of near constant use, one of the plastic snap tabs on our dog's original Chaco collar snapped off, which was partly my fault. Although the collar still snapped closed ok, I figured it was time to get a new collar and being able to custom design a collar seemed like a great idea. Very happy with the final result--it looks like it the online design and feels sturdy and well made.
Chacos's reply

Thanks for the awesome 5 Paws on that!

Beautiful collar but mismatched parts - by , Jun 29, 2020
3/ 5 Stars
I love the product. However I sent a complaint about it last week and have not heard back. We ordered the buckle on the beige color. When we received the collar the buckle is beige but the other part is black. The do not match. If I order a beige buckle I assume that the small part that serves to seize the collar will also be beige. What can you do about it? Thanks

Beautiful collar but mismatched parts

Jun 29, 2020
I love the product. However I sent a complaint about it last week and have not heard back. We ordered the buckle on the beige color. When we received the collar the buckle is beige but the other part is black. The do not match. If I order a beige buckle I assume that the small part that serves to seize the collar will also be beige. What can you do about it? Thanks
Chacos's reply

We're sorry to hear about your experience with those. We have forwarded this along and will reach out to you for further assistance. Thank you for your review!

Overall very happy - by , Jun 25, 2020
4/ 5 Stars
The dog collar we ordered looks amazing on our pup! The pattern and the quality is really good. However, we elected to get his name stitched on and it was stitched on the area of the collar near the tightening buckle. So when we had to tighten it, it inevitably went through the buckle so that half his name is in there now, but that’s the only way it would fit. I wish his name would have been stitched on the other side of the collar that does not go through that buckle.

Overall very happy

Jun 25, 2020
The dog collar we ordered looks amazing on our pup! The pattern and the quality is really good. However, we elected to get his name stitched on and it was stitched on the area of the collar near the tightening buckle. So when we had to tighten it, it inevitably went through the buckle so that half his name is in there now, but that’s the only way it would fit. I wish his name would have been stitched on the other side of the collar that does not go through that buckle.
Chacos's reply

Thank you for your detailed experience with this! We appreciate the feedback!

Poor quality - by , Jun 21, 2020
1/ 5 Stars
The custom embroidery on this collar started unraveling about one month after purchase. Three months later and there is one letter in my dogs name remaining. The material is very thin and started stretching out after about three months. Not worth the money.

Poor quality

Jun 21, 2020
The custom embroidery on this collar started unraveling about one month after purchase. Three months later and there is one letter in my dogs name remaining. The material is very thin and started stretching out after about three months. Not worth the money.
Chacos's reply

We're so sorry this didn't work out for you and your furry friend. We’d be happy to take a look. Please give us a call at 888-211-1908. We are here to help!

Best Collar Ever!!!!! - by , Jun 14, 2020
5/ 5 Stars
This is the 3rd or 4th Chaco collar we have had. Our current dog is tough on them and the last one lasted 5 years before we decided to retire it. Super durable and great looking. We love it!

Best Collar Ever!!!!!

Jun 14, 2020
This is the 3rd or 4th Chaco collar we have had. Our current dog is tough on them and the last one lasted 5 years before we decided to retire it. Super durable and great looking. We love it!
Chacos's reply

Fantastic!

Finally a cute collar! - by , Jun 11, 2020
5/ 5 Stars
I am so excited to have a fun collar for my dog. Hazel is now as stylish as her owners!

Finally a cute collar!

Jun 11, 2020
I am so excited to have a fun collar for my dog. Hazel is now as stylish as her owners!
Chacos's reply

Fabulous!