Contact Us

We currently offer the following ways to contact us

We are taking precautions in our call centers and distribution centers to ensure the health and safety of our employees. As a result, we are experiencing longer customer service wait times and returns processing. Our priority is to assist you as quickly and safely as possible. We thank you for your business and appreciate your patience.

Looking for your order?

Check order status

Need to return an order?

Start a return or exchange

Contact us

If you have questions, comments or feedback, our customer service team is here to help! Please contact us by phone, live chat or mail. Customer Service

(888) 211-1908 Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET
1400 Industries Road
Richmond, IN 47374

MyChacos Custom & ReChaco Repairs

(888) 211-9211 ext. 2 Monday-Friday 9am-5pm ET

Returns & Exchanges

General Inquiry Form *required field
Defective Product Form *required field
Order Return Form *required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211 or

Order Status/Change Order Form *required field
Return Status Form *required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include one comparable style from our website.
Yes, I'd like to receive email marketing communications from Chacos subject to Chacos's Privacy Policy and also be entered for a chance to win a free pair of shoes.

See Privacy Policy.