Customer Reviews (532)
  • Customer Reviews

(532)
4.7218045112781954
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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54% of reviewers recommend this product

Performance
Great except for very flimsy strap webbing - by , Oct 26, 2020
3/ 5 Stars
I have a pair of ZX/2 cloud I bought a couple of years ago, so I thought I knew what I was getting. I love the customizing option, but (and it is a big BUT) the buckle strap is much more flexible and flimsier than that of my old pair. It slips, BADLY, leaving me with loose shoes that almost come off my feet. I've measured, and it loosens up by about 1 inch just walking to the mailbox! This means they are completely useless for wearing on a river trip. Given the time and money I spent on these, I am very disappointed. (You can see the webbing I am talking about in the photo- the solid aqua color heel riser is the same webbing)

Great except for very flimsy strap webbing

Oct 26, 2020
I have a pair of ZX/2 cloud I bought a couple of years ago, so I thought I knew what I was getting. I love the customizing option, but (and it is a big BUT) the buckle strap is much more flexible and flimsier than that of my old pair. It slips, BADLY, leaving me with loose shoes that almost come off my feet. I've measured, and it loosens up by about 1 inch just walking to the mailbox! This means they are completely useless for wearing on a river trip. Given the time and money I spent on these, I am very disappointed. (You can see the webbing I am talking about in the photo- the solid aqua color heel riser is the same webbing)
Chacos's reply

We're sorry to hear that! Please give our customer service team a call at 888-211-9211 ext 2 and we'd be happy to help!

I am loving my first pair of ZX/2s! - by , Oct 12, 2020
4/ 5 Stars
I just created my first pair of custom ZX/2 sandals, and I totally love them! They are incredibly comfortable, and I’m looking forward to wearing them as my everyday adventure shoes for years to come. I also love that the straps can be adjusted because for someone who’s feet swell every now and then (like on flights or long travel days), I can make the straps looser or tighter depending on what I need. That’s a great feature! My ONLY issue was that the ‘sample sandal’ you’re shown when creating your shoes gave a huge misrepresentation of the colors I received. I understand that the colors can’t be perfectly accurate, but this was a considerable color difference. I spent 10 plus hours creating the perfect sandal, and when I opened up the box for the first time on the day they were delivered, my honest first thought was that they put the wrong strap color on by mistake. Based on the sample sandal online, I was expecting a dark mustard color for one of my straps. Instead, the color was a creamy, bright orange. (Don’t get me wrong- the colors are beautiful, and I like the way they turned out.) It was just a shock to see that the colors were completely different than what I was expecting. I wish I could post a picture of the sample sandal vs what I received so that you can see the difference, too. For someone who spent so much time making their perfect sandal, it’s just a bummer to see such a drastic difference in color accuracy of the main straps. But I’ll say this again- everything else turned out just how I thought it would, and I truly do love how they came out. The quality, size & fit, versatility, and style is incredible! Chaco is a great company and I am excited to finally have a pair of their sandals! I will take them everywhere I go, and it makes me happy to know that I can trust my shoes with every adventure, hike, and trip that I go on.

I am loving my first pair of ZX/2s!

Oct 12, 2020
I just created my first pair of custom ZX/2 sandals, and I totally love them! They are incredibly comfortable, and I’m looking forward to wearing them as my everyday adventure shoes for years to come. I also love that the straps can be adjusted because for someone who’s feet swell every now and then (like on flights or long travel days), I can make the straps looser or tighter depending on what I need. That’s a great feature! My ONLY issue was that the ‘sample sandal’ you’re shown when creating your shoes gave a huge misrepresentation of the colors I received. I understand that the colors can’t be perfectly accurate, but this was a considerable color difference. I spent 10 plus hours creating the perfect sandal, and when I opened up the box for the first time on the day they were delivered, my honest first thought was that they put the wrong strap color on by mistake. Based on the sample sandal online, I was expecting a dark mustard color for one of my straps. Instead, the color was a creamy, bright orange. (Don’t get me wrong- the colors are beautiful, and I like the way they turned out.) It was just a shock to see that the colors were completely different than what I was expecting. I wish I could post a picture of the sample sandal vs what I received so that you can see the difference, too. For someone who spent so much time making their perfect sandal, it’s just a bummer to see such a drastic difference in color accuracy of the main straps. But I’ll say this again- everything else turned out just how I thought it would, and I truly do love how they came out. The quality, size & fit, versatility, and style is incredible! Chaco is a great company and I am excited to finally have a pair of their sandals! I will take them everywhere I go, and it makes me happy to know that I can trust my shoes with every adventure, hike, and trip that I go on.
Chacos's reply

Livin' the lifestyle! A super cute adventurous lifestyle! Thank you!

This was fun to customize - by , Oct 07, 2020
5/ 5 Stars
It’s great to be able to customize as I love having different unique shoes from other people!

This was fun to customize

Oct 07, 2020
It’s great to be able to customize as I love having different unique shoes from other people!
Chacos's reply

Thanks very much for your review!

Love having custom kicks - by , Sep 16, 2020
5/ 5 Stars
Love that I could design something for a family member. Couldn’t be happier with the look and the process.

Love having custom kicks

Sep 16, 2020
Love that I could design something for a family member. Couldn’t be happier with the look and the process.
Chacos's reply

We are happy to hear that!

Love these - by , Sep 08, 2020
5/ 5 Stars
These chacos are great for pretty much any outdoor activity. Took them on a hike and had no problems. Only issue is adjusting the straps. Still trying to figure out the best adjustment for my feet.

Love these

Sep 08, 2020
These chacos are great for pretty much any outdoor activity. Took them on a hike and had no problems. Only issue is adjusting the straps. Still trying to figure out the best adjustment for my feet.
Chacos's reply

Give the team a ring at 888.211.1908. We can help you with your straps.

Beautiful and so comfortable!! - by , Aug 28, 2020
5/ 5 Stars
I have been wearing my last pair of Chacos for the last 14 years, and decided it was time for a new pair. I ordered a pair of customs. They are absolutely beautiful! Exactly what I wanted. And that cloud bed is aptly named. Sooo comfortable!! No break-in time required. I’ll wear them for the next 20 years for sure! (And I’m still not getting rid of my first pair, They were my first love and traveled the world with me).

Beautiful and so comfortable!!

Aug 28, 2020
I have been wearing my last pair of Chacos for the last 14 years, and decided it was time for a new pair. I ordered a pair of customs. They are absolutely beautiful! Exactly what I wanted. And that cloud bed is aptly named. Sooo comfortable!! No break-in time required. I’ll wear them for the next 20 years for sure! (And I’m still not getting rid of my first pair, They were my first love and traveled the world with me).
Chacos's reply

Comfort, quality, and style! What more could you ask for!

five star shoe - by , Aug 26, 2020
5/ 5 Stars
I have been enjoying my custom chacos a lot! They are very comfortable to walk around in, and they are very stylish too. Highly recommend!

five star shoe

Aug 26, 2020
I have been enjoying my custom chacos a lot! They are very comfortable to walk around in, and they are very stylish too. Highly recommend!
Chacos's reply

Thank you for your recommendation!

My arches are singing!! - by , Aug 24, 2020
5/ 5 Stars
I absolutely love the cloud soles on my custom Chucks! I have high arches so flat soles do not do me any favors. I love sandals and wear them almost year round. These have become my favorite and cannot wait to get another pair. Gifting a pair to my son soon, too!! Learning how to tighten and loosen took me some trial and error, but once I got it down it’s a breeze.

My arches are singing!!

Aug 24, 2020
I absolutely love the cloud soles on my custom Chucks! I have high arches so flat soles do not do me any favors. I love sandals and wear them almost year round. These have become my favorite and cannot wait to get another pair. Gifting a pair to my son soon, too!! Learning how to tighten and loosen took me some trial and error, but once I got it down it’s a breeze.
Chacos's reply

Thank you so much for your review and for being part of the Chaco Nation!

Perfect - by , Aug 20, 2020
5/ 5 Stars
I modeled the custom sandals I got after sandals they sold a while back. They came out great! And I received them much faster than I thought. This is my 2nd pair of Chacos so I know what to expect when purchasing them. Sizing the straps takes a while to figure out. You may even need to walk around for a few days until you figure out what you want. Also breaking them in isn’t much fun. But once you do, they’re fantastic. Now for the toe loops. I wasn’t going to get the toe loop again because then you can’t wear them with socks when it gets cold. But I caved because I can’t stand any shoe that doesn’t keep a tight grip on your foot (I’m talking to you flip flops). It’s a little harder to get rocks out if you have a toe loop. But it’s not the end of the world. All in all, I wear them every day!

Perfect

Aug 20, 2020
I modeled the custom sandals I got after sandals they sold a while back. They came out great! And I received them much faster than I thought. This is my 2nd pair of Chacos so I know what to expect when purchasing them. Sizing the straps takes a while to figure out. You may even need to walk around for a few days until you figure out what you want. Also breaking them in isn’t much fun. But once you do, they’re fantastic. Now for the toe loops. I wasn’t going to get the toe loop again because then you can’t wear them with socks when it gets cold. But I caved because I can’t stand any shoe that doesn’t keep a tight grip on your foot (I’m talking to you flip flops). It’s a little harder to get rocks out if you have a toe loop. But it’s not the end of the world. All in all, I wear them every day!
Chacos's reply

We’re glad you found your perfect pair Chacos!

Peace Love and Amazing - by , Aug 19, 2020
5/ 5 Stars
I love my tie dye Chacos! They are so bright and happy! The fit is perfect.

Peace Love and Amazing

Aug 19, 2020
I love my tie dye Chacos! They are so bright and happy! The fit is perfect.
Chacos's reply

We’re glad you found your perfect pair of Chacos!