We will gladly accept your free return or exchange of UNWORN merchandise within 30 days of the date of shipment. Original shipping charges incurred on your order are not refundable.

Exchanges and returns are free! Exchange orders will be canceled after 21 days (from submission) if not received. Original shipping charges incurred on your order are not refundable.

Exchanges

• Exchanges can only be made for the same product, different size or color.
• If the product you would like to exchange for is out of stock (item, color, or size), please follow the returns process for a full refund.
• We are only able to accept one product exchange. If your new product still doesn’t work for you, it must be returned.
• All returns and exchanges will be shipped using Fedex Economy Shipping regardless of shipping method used on original purchase.

Returns

Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

If returning multiple orders, please return and ship each order separately for faster refunds, rather than combining them into one package. Thank you for understanding.

Online:

The online return process will require a printer. Once you complete the return process, a PDF download of the shipping label and return document will be available to print. Please attach the return label to your package and keep a copy of return documentation for tracking purposes.

Gift Return or Exchange

If you have a gift that needs to be returned or exchanged, you will need BOTH the order number and the shipping zip code from the original purchase.

Damaged or Defective Product

We are sorry you are experiencing an issue with your product! A defective product is an imperfection from a manufacturing or design defect. If you believe you have received a defective product, please fill out the form below.

What's Covered?

All Chaco footwear purchased from an Authorized Dealer in the United States of America: Defects in original, unaltered, and unmodified materials and workmanship for the life of the product.

What's Not Covered?

• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales
• Laces, lace hardware, and insoles are not covered by our warranty.

How it Works

If you believe you have received a defective product, please fill out the form linked below. A case number will be sent to your email following your form submission; a customer service member will be in touch with you shortly.

Gift With Purchase

Gifts with purchase are free, limited time gifts. These items cannot be returned or exchanged. If this item did not work for you, spread the love and give it to a friend!