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Contact Us

We currently offer the following ways to contact us

General Inquiry Form *required field

Defective Product Form *required field

Order Return Form *required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211 or mychacos@chacos.com.

Order Status/Change Order Form *required field

Return Status Form *required field

* Country

What is your question regarding?

* First Name

* Last Name

* E-Mail Address

* Phone Number

* Shipping Street Address

* Shipping City

* State

* Shipping ZIP Code

Return Information:

* Did you purchase from our website?

* Date of Purchase? (MM/dd/yyyy)

* Style Name and Color (Style number information is located inside shoe)

* Size

* Width

Inquiry Details

* Description of Issue (200 CHARACTER LIMIT)

Additional Details

For us to properly assess possible shoe defects please include two photos of your shoes.

*Photo of defect Remove

*Photo of style/size tag Remove

Replacement Option: To help expedite the process should your product be approved for replacement, please include one comparable style from our website if we are unable to send the original style and size.

* Style Name and Color

* Size

* Width

Order ID# (if applicable)

Return Tracking Number

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See Privacy Policy.

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