Returns & Exchanges

We will gladly accept your return of UNWORN merchandise (excluding MyChacos custom sandals) within 45 days from the date of purchase. Refunds and exchanges are always free— complete the fields below and follow the instructions to receive return/exchange documentation and a shipping label.

Extended Return Policy:

For orders placed between 11/13/2017 – 12/31/2017, consumers will have until 1/31/2018 or 45 days from purchase (whichever is greater).


Please return item(s) in the original packaging. You will not be charged for the cost of shipping if you print the PDF label provided.

MyChacos custom sandals are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211 or

The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-888-211-1908.

Damaged or Defective Product

If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by email at or by phone at 888-211-1908. We will work with you to expedite the replacement or refund of your item.