Returns & Exchanges

We will gladly accept your return of UNWORN merchandise (excluding MyChacos custom sandals) within 45 days from the date of purchase. Refunds and exchanges are always free— complete the fields below and follow the instructions to receive return/exchange documentation and a shipping label.


Please return item(s) in the original packaging. You will not be charged for the cost of shipping if you print the PDF label provided.

MyChacos custom sandals are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211 or

The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-888-211-1908.


If you suspect a defect, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please contact us by email at or phone at 1-888-211-1908 for further instruction on returning defective merchandise.