Returns & Exchanges
We will gladly accept your return of UNWORN merchandise (excluding MyChacos custom sandals) within 45 days from the date of purchase. Refunds and exchanges are always free— complete the fields below and follow the instructions to receive return/exchange documentation and a shipping label.
Extended Holiday Returns
All holiday purchases (ordered between November 13 and December 31) can be returned through January 31, 2017 or 45 days from purchase—whichever is greater.
Enter your Order ID, Last Name or Email Address, and Zip Code here
Please return item(s) in the original box. You will not be charged for the cost of shipping if you use the label provided.
MyChacos custom sandals are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211 or firstname.lastname@example.org.
The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have access to a printer, please use the form and shipping label provided in the original package. If you do not have a printer or the original materials, please call customer service at 1-888-211-1908.
Please keep a copy of return/exchange documentation for tracking purposes.
You will be refunded for the amount of the items purchased. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
If you suspect a defect, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please contact us by email at email@example.com or phone at 1-888-211-1908 for further instruction on returning defective merchandise.