Free Shipping. Free Returns. Every Day.

**Please note that we are unable to accept returns or exchanges for customized MyChaco sandals.**

We will gladly accept your return of UNWORN merchandise within 45 days from the date of purchase. For your convenience, a return label will be enclosed to return your item(s) for a refund or exchange. Refunds and exchanges are always free—you will not be charged for the cost of shipping if you use the label provided. If you do not receive a return label in the package, please contact us for assistance.

Returns

Please return footwear in the original shoe box and include the provided return card indicating your return instructions, as well as your order's packing slip or carton content label. If you no longer have your return card or did not receive one, click here for a printable version of the return card. Unfortunately we cannot refund your original shipping charge. 

Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card within two billing cycles.

Exchanges

To exchange your order for the same item in a different size, please contact our Customer Service team at (888) 211-1908. Please follow the Returns instructions above if you wish to exchange an item for a different product, including a different color or width. You'll then need to place a new order for your preferred style.

Defects

If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please contact us for further instruction on returning defective merchandise.

What's a Chaconian?

You are Chaco!

Chaconians are our pride and joy! They pound pavement, trails, and waves. They teach, reach, and perform. They're people who trust their Chacos, and we're honored to support them.