Frequently Asked Questions


1. What methods of payment do you accept?
2. Can I change or cancel my order?
3. How do I write a product review?
4. Can I buy a single shoe?
5. How do I clean my footwear?
6. The style I want is out of stock, when will you get more?
7. Can you repair my Chacos?
8. How do I un-stick my Chaco straps?
9. How do I adjust my sandal straps?
10. What styles do you make in wide widths?
11. What are the differences between your sole styles?
12. How can I request a Chaco sticker?
13. What are Chaco's community guidelines?
14. I’m from the media, who do I contact?
15. Can I get free sandals for sending Chaco a picture of my Chaco tan line?


1. What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

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2. Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

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3. How do I write a product review?

You can write a review of any style on our product pages. Click "Write a Review" on the product page to begin and you will be able to title your review, give a "star" rating and write your comments.

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4. Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.
 
If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

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5. How do I clean my footwear?

Do your Chacos smell a little too "adventurous"? Here are some anti-funk methods we use to stay in good standing with our friends:
  • Wash sandals frequently. Obvious, but people forget.
  • Wear your sandals in the shower. Why not? It's fun.
  • Throw any non-leather Chaco sandals in the washing machine
Well-loved sandals can collect dirt and debris. We’ve compiled a list of tried and true recommendations for cleaning your favorite pair.

For Chaco Webbing products:
  • Wash once per season, but if you wear your Chacos everyday we suggest washing them once a month. Additionally anytime you wear them in salt water or in a chlorine pool, rinse them in fresh water afterwards. It is very important to floss following any beach or muddy environment adventures (see flossing instructions below).
  • To wash your sandals:
    • Wash your sandals with a load of laundry on gentle cycle using mild apparel/fabric detergent or baking soda with cold water.
    • Let your sandals air dry—do not put them in the dryer.
    • Do not use bleach, ammonia, hydrogen peroxide, chlorine, vinegar, alcohol, or other corrosive chemical cleaners. This can damage the straps and footbed.
    • Do not wash your sandals in a family or industrial dishwasher. High heat can damage the adhesive cementing the outsole. 
  • Flossing:
    • Soak sandals overnight in 1 part water and 1 part unscented liquid fabric softener. Then pull the webbing back and forth through the channels to clear the webbing of dirt and debris. Rinse or wash sandals after flossing.
  • De-Odorizing
    • Scrub the footbed of the your sandals with baking soda and water using a soft, bristled brush (like an old tooth brush). Rinse and let air dry.
A note on Chaco hygiene: Because Chaco products are designed with simplicity and functionality in mind, all Z sandals are equipped with a continuous webbing system that flows underneath the footbed. This allows you to adjust the sandal and obtain a perfect fit, every time. To prevent unneeded wear on your sandals, floss the webbing after each wash to remove any grit from the channels.

For Chaco Leather Products:
  • Hand wash with a damp cloth & gently blot the area that needs cleaning.
  • Air dry! Allow wet sandals to air dry. Do not place leather sandals in the dryer or near any heat source (this may cause the leather to become brittle and crack).
  • Leather conditioner is your friend. Use a high quality leather conditioner to help preserve your sandals (Note: this may darken their color).
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6. The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".
 
This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

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7. Can you repair my Chacos?

Yes, we are able to repair soles and straps on our 'Z' sandals along with some other minor repairs to other models.  To see what we can repair and for more information on ReChaco, please visit our ReChaco page.

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8. How do I un-stick my Chacos?

Mix together in a bucket 1 part water and 1 part unscented liquid fabric softener. Let the sandals soak overnight, then pull straight up on the straps where it comes out of the sandal. Be sure not to pull the straps at an unnatural angle, this can tear the footbed. After un-sticking, rinse or wash your sandals. If you need some help unsticking the straps—we’re here for you. Send your sandals in to our ReChaco team using our repair form.

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9. How do I adjust my sandal straps?

Click here to see our tutorial on how to adjust your Z/Sandals.

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10. What styles do you make in wide widths?

If you’re looking for a wide width, we have some great options in our Z-Series sandals. Additionally, you can easily build a custom Z-sandal in wide width through MyChacos.com. Both of these have our fantastic LUVSEAT footbed. In addition, our Flip EcoTread is offered as a more casual option. Below are links to the wide widths offered on our website.

Shop Women's Wide Widths

Shop Men's Wide Widths

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11. What are the differences between your outsoles and footbeds?

  • Outsoles:
    • ChacoGrip: Made by us, for us. Our proprietary outsole design features non-marking rubber in men’s and women’s-specific tread designs. Traction on the toe provides excellent uphill and downhill grip, while the lug design provides footing on both dry and slippery surface. It is built to perform and built to last.
    • EcoTread™: Our lightweight rubber compound is made from 25% recycled rubber content. It is easy on the environment and great for your everyday adventure.
    • Colorado: Light weight, low profile sole that maximizes surface area for excellent traction in slick environments. Made in the USA.
    • Terreno: Our 4.5 mm of lug depth will give traction and durability on any trail. This sole is excellent for hiking trails and rocky terrain. Made in the USA.
  • Footbeds:
    • Classic: Our classic footbed features firm PU construction that won’t compress or lose its shape with wear. Featuring the ergonomic and all-day comfort of our LUVSEAT™ design.  
    • Cloud: For extra cushion underfoot, our Chaco Cloud footbed features lightweight, dual-density PU that balances durability with comfort. Featuring the all-day comfort of our LUVSEAT™ design.
    • Z/Volv:  Classic Chaco design features a less intense arch support and is 20% lighter than our Z/Classic and Z/Cloud sandals.
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12. How can I request a Chaco sticker?

To request a Chaco sticker, please visit our Sticker Request Form. At this time, stickers can only be sent to U.S. mailing addresses.

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13. What are Chaco's community guidelines?

At Chaco, community is one of our core values. To us, that means open communication with each other and the brand. We’re grateful for your interaction with us and we welcome your honest opinions and experiences with our brand and products.

However, with this freedom comes responsibility and we expect that you observe these common sense community guidelines. Chaco reserves the right to remove communication, content, and individuals from our channels that we believe are inappropriate for any reason. For example:

Obscene or offensive content

  • Content that is harmful, violent, controversial or abusive to others (bullying and “trolling”)
  • Insulting, disparaging, embarrassing or libelous content
  • Content that is discriminatory, hateful, harassing or threatening
  • Pornographic or sexually explicit material
  • Content that infringes the trademarks, copyrights, publicity rights, privacy rights or other rights of another person or entity
  • Content that is illegal, criminal, false or fraudulent or encourages illegal activity
  • Spam or posts selling products of any kind

Complex customer service issues are best handled through our dedicated Customer Service Team.

Thank you for sharing your experiences with our community.

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14. I’m from the media, who do I contact?

For media inquiries, please contact our team at ChacoPR@backbonemedia.net

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15. Can I get free sandals for sending Chaco a picture of my Chaco tan line?

This is just a myth, but enter our monthly giveaway for a chance to win Chaco gear!

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