Returns & Exchanges

**Please note that we are unable to accept returns or exchanges for customized MyChaco sandals.**

We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. For your convenience, a return label will be enclosed to return your item(s) for a refund or exchange. Please note we do not charge for using the provided label for exchanges, however, we will deduct the cost of the return label from any refund. The costs associated with using the label for a refund is $5.95 flat rate. If you do not receive a return label in the package, please contact us  for assistance.

Please return footwear in the original shoe box and include the provided return card indicating your return instructions, as well as your order's packing slip or carton content label. If you no longer have your return card or did not receive one, click here for a printable version of the return card. Unfortunately we cannot refund your original shipping charge. Alaska and Hawaii residents will incur an additional shipping cost for exchanges.

Please allow two weeks for your return to be processed. You will receive an email when your exchange or return has been processed. A credit should appear on your credit card within two billing cycles.

If you return unworn merchandise after the 30-day period, but within 90 days of purchase, we will offer you a merchandise credit to use towards your next purchase. There are no refunds available for merchandise returned after the 30-day period.

If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please contact us for further instruction on returning defective merchandise.

What's a Chaconian?

You are Chaco!

Chaconians are our pride and joy! They pound pavement, trails, and waves. They teach, reach, and perform. They're people who trust their Chacos, and we're honored to support them.