Our delivery method is by UPS, our delivery and handling fee is £4.99*
Orders arrive within 3–5 working days and will require a signature. As soon as your order is dispatched you will receive a confirmation email with a tracking number. Visit www.UPS.com to track your order.
* Unless an offer is in place.
At this time, we ship orders only within the United Kingdom Mainland, excluding Northern Ireland and Channel Islands.
We currently accept the following credit cards:
Visa, Mastercard, Switch, Maestro and Solo.
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Of course, you may return UNWORN product for a refund within 14 days from receipt of goods using the return instructions received with your order. We will, however, deduct a £3.50 charge from your refund for this return service to cover return shipping and handling cost.
We will gladly accept your return of UNWORN merchandise within 14 days from receipt of goods.
To start a return please click here
For your convenience instructions are included in the shipment. If you have any questions please call customer services on 020 7860 0389 to request one. You may use this service to make a return, however we will deduct £3.50 for the return shipping and handling costs from your order.
Please return footwear in the original shoe box as well as your order's packing slip.
Please allow one week for your return to be processed. A credit should appear against your credit card within 14 days from return.
We cannot give a refund for merchandise returned after the 14-day period.
If you suspect a defect on worn product, the product must undergo inspection before a credit is made to your credit card. Please call 020 7860 0389 for further instruction on returning defective merchandise.
If you expect a manufacturing defect and purchased your goods from a website or retail store other than Chacos.com/UK please return your purchase to the retailer you made your purchase from where they will inspect the goods for you.
Still have questions?
Call our customer service number (020 7860 0389)
Monday to Thursday 9 am to 5 pm,
Friday 9 am to 3.30 pm,
or email us at firstname.lastname@example.org