Easy Returns

We will gladly accept your return of UNWORN merchandise within 14 days of receipt.

Please begin by entering your original order number in the field below and click submit. Follow the on screen instructions to complete the return. Once completed you will receive an email from us, click the link in the email and print the return label which you can then affix to packaging. Please ensure that you return footwear in the original shoe box with all packaging and labels in place and using the original outer carton.

Allow two weeks for your return to be processed. You will receive a confirmation email to indicate that the return is complete and a credit should appear on your credit card within 14 days of the confirmation.

If you have any questions please call Chaco customer service on 020 7860 0389.